Chatbot vs Conversational AI: What is the Difference?

Conversational AI vs generative AI: What’s the difference? This allows for asynchronous dialogues where users can converse with the chatbot at their own pace. Conversational AI chatbots are commonly used for customer service on websites and apps. Chatbots are designed for text-based conversations, allowing users to communicate with them through messaging platforms. The user composes…

Read More

Intelligent Automation & RPA for Retail Banking

Process Automation in Banking and Finance: The Transformational Role of BPM It targets finance, accounting, customer engagement, and operations, with strengths in logistics and transportation. Heritage Bank, Australia’s largest mutual bank founded in 1875, embraced digital transformation to stay competitive. They prioritized customer and employee experiences and turned to robotic processing automation (RPA) to streamline…

Read More